Return Policy
Hassle-Free Returns for a Better Shopping Experience
At Suxun FullStory, your satisfaction is at the heart of what we do. If something isn’t quite right with your order, we’re here to help make it right. Please review our return and exchange guidelines below.
⏳ Return Window
You may request a return or exchange within 30 days of your original purchase date.
After 30 days, we are unfortunately unable to accept the item for return, exchange, or refund.
✅ Eligibility Criteria
To qualify for a return, your item must meet the following conditions:
Unused, unwashed, and unworn
In its original condition and packaging
Free from stains, odors, or damage
Accompanied by a valid proof of purchase (e.g. order confirmation or receipt)
⚠️ Items that do not meet these criteria may not be accepted for return or may be subject to a partial refund.
📦 How to Start a Return
Please do not send items back to the manufacturer.
To initiate a return or exchange, contact us at:
📧 [email protected]
We will provide detailed return instructions tailored to your situation.
💰 Refund Policy
Once we receive and inspect your returned item:
You will receive an email confirming whether your return has been approved or denied.
If approved, your refund will be issued to your original payment method within a few business days.
🔁 Partial Refunds may be issued under certain circumstances, such as:
Items returned after the 30-day window (subject to discretion)
Items not in their original condition, or missing parts not due to our error
⌛ Delayed or Missing Refunds
Haven’t received your refund yet? Please try the following steps:
Double-check your bank account or payment app
Contact your credit card provider (it may take time to reflect the transaction)
Reach out to your bank regarding processing delays
If you’ve completed the above and still have concerns, contact us at
[email protected]
🔄 Exchanges
We gladly offer exchanges for items that are defective, damaged, or sent in error.
If you’d like a replacement for the same item, please email us with supporting photos and order details:
📧 [email protected]
🚚 Return Shipping
Customers are responsible for their own return shipping costs unless the return is due to our error.
Original shipping charges are non-refundable.
If a refund is approved, the cost of return shipping may be deducted from your refund.
📦 For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of returned items without tracking.
❗ Non-Refundable Items
Items purchased as final sale or promotional discounts are not eligible for refunds.
Gift cards and custom orders are also non-refundable.
If you have any questions, our customer support team is here to assist.
📧 Reach out anytime: [email protected]
Or visit us online: https://sxgroup.shop